Privacy Policy

1. Introduction

A.I. Tech Inc. ("A.I. Tech," "we," "our," or "us") is committed to protecting the privacy and confidentiality of the information entrusted to us.

This Privacy Policy applies to our website and our services, including AI Roadmaps, workflow audits, and implementation support.

2. Information We Collect

2.1 Information You Provide

This may include:

• Name, job title, company name
• Business email address and phone number
• Business and operational information submitted through forms or during engagements
• Audit responses, workflow descriptions, and strategic inputs
• Communications with us (email, meetings, messages)

We primarily collect business and organizational information, not consumer personal data.

2.2 Information Collected Automatically

When you visit our website, we may collect:

• IP address
• Browser type and device information
• Pages visited and usage data
• Cookies and similar tracking technologies

This data is used for analytics, security, and website performance.

2.3 AI Assistant & Communication Recording

A.I. Tech Inc. operates AI-powered assistants across voice (phone), chat (website widget), and SMS (text message) channels. When you interact with our AI assistant, the following information is collected:

• Voice calls: Calls to our phone line are recorded and transcribed for quality assurance, accuracy, and training purposes. You will be notified at the start of the call that recording is in progress.
• Chat conversations: Messages exchanged through our website chat widget are logged, including message content, timestamps, and session identifiers.
• SMS/text messages: Inbound and outbound text messages are logged, including message content, phone numbers, and timestamps.
• Contact information: Name, email address, and phone number if voluntarily provided during any conversation.
• Conversation metadata: Channel type, session duration, tool actions performed (such as booking link generation or email sending), and AI-generated conversation summaries.

This data is used to provide accurate service, maintain records of what was discussed, improve our AI assistant's responses, and ensure quality. Conversation logs are stored securely and are accessible only to authorized A.I. Tech team members.

3. How We Use Information

We use information to:

• Provide and deliver consulting services
• Conduct workflow audits and develop AI Roadmaps
• Communicate with clients and prospective clients
• Schedule meetings and manage engagements
• Improve our services and internal processes
• Meet legal, regulatory, and contractual obligations

4. Artificial Intelligence & Automated Processing

A.I. Tech Inc. uses AI tools in two capacities:

4.1 Internal AI Tools

• AI is used as a decision-support and drafting assistant only.
• AI outputs are reviewed and approved by human consultants.
• Only sanitized, limited, and purpose-specific data is provided to AI systems.
• AI does not replace human judgment or decision-making.

4.2 AI-Powered Communication Assistants

We operate AI-powered assistants that interact with website visitors, callers, and text-message contacts. These assistants:

• Are clearly identified as AI assistants at the start of each interaction.
• Use a large language model (LLM) to generate responses based on our approved knowledge base.
• Can perform actions on your behalf, such as generating booking links, sending follow-up emails, or adding you to a waiting list, only when you request or agree to these actions.
• Log all conversations for quality assurance, accuracy, and service improvement (see Section 2.3).
• Will transfer you to a human team member upon request or when the topic falls outside their knowledge.

Our AI assistants do not make autonomous decisions about pricing, contracts, or service commitments. They provide information based on pre-approved content and facilitate booking — all contractual matters are handled by human team members.

For more detail, please see our Ethical AI Policy.

5. Data Storage & Third-Party Service Providers

We store information using secure, reputable service providers, which may include CRM systems, cloud hosting, analytics, and communications services. These providers are authorized to process information only as required to perform services on our behalf and are expected to protect confidentiality.

Data may be stored or processed outside Canada, including in the United States, subject to appropriate safeguards.

6. Data Retention

We retain information only as long as necessary to deliver services, maintain business records, and comply with legal and regulatory requirements. Retention periods may vary based on engagement type and jurisdiction.

7. Security

We implement reasonable administrative, technical, and organizational safeguards to protect information against unauthorized access, disclosure, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on applicable law, you may have the right to:

• Request access to your information
• Request correction of inaccurate information
• Request deletion of information, subject to legal and contractual obligations

Requests may be made using the contact information below.

9. International Clients

If you are located outside Canada, you acknowledge that your information may be transferred to and processed in Canada or other jurisdictions with different data protection laws.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by an updated "Last Updated" date.

11. Contact Us

For questions about this Privacy Policy or our data practices:

• Email: aipolicy@aitech.ca
• Subject: Privacy Policy Inquiry